Walmart operates in a state of constant competitive anxiety, with managers weekly checking competitors' prices and adjusting, and paying a polling company to make random weekly calls to assess customer satisfaction—reflecting a Silicon Valley-style 'we could be driven out of business at any moment' mindset.

factualpending

Speaker

Charles Platt

Evidence Quote

they they also were actively concerned that their customers should be satisfied they did a weekly poll they paid a polling company to make random phone calls every week

Source

Charles Platt on Working at Wal-Mart 06/15/2009EconTalk
Created: 6/15/2026, 9:17:26 AM

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