Walmart operates in a state of constant competitive anxiety, with managers weekly checking competitors' prices and adjusting, and paying a polling company to make random weekly calls to assess customer satisfaction—reflecting a Silicon Valley-style 'we could be driven out of business at any moment' mindset.
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Charles PlattEvidence Quote
“they they also were actively concerned that their customers should be satisfied they did a weekly poll they paid a polling company to make random phone calls every week”
Created: 6/15/2026, 9:17:26 AM
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